Connected Services Coach: Dealership Performance & Growth

MSX International; San Jose (CA); On-site; USD 90,000 - 100,000; Full time

Job summary

MSX International is seeking a Connected Services Field Coach to partner with dealerships, driving activation of connected vehicle services through coaching, data‑driven insights, and strategic consulting in the US market.

You will visit dealerships, lead monthly reviews, train staff on Dealer Rewards Portal, and collaborate with client field representatives to improve performance while traveling up to 80%.

Qualifications

• 3+ years of experience in automotive, coaching or consulting.
• Strong understanding of connected services and their value proposition.
• Proven ability to deliver engaging and effective coaching sessions.
• Excellent communication, interpersonal, and presentation skills.
• Ability to build rapport and establish trust with dealership personnel.

Responsibilities

• Deliver engaging, high‑impact coaching sessions focused on connected services sales, activation, and customer support.
• Partner closely with dealership leadership teams to establish and optimize connected services processes within their stores.
• Train dealership personnel on effective utilization of the Dealer Rewards Portal, including OTP sales opportunities and free trial activations.
• Lead Monthly Performance Reviews with client Zone Teams, showcasing successes, identifying opportunities, and sharing best practices.

Skills

Coaching

Communication

Analytical skills

Relationship building

Travel willingness

Education

Bachelor's degree preferred

High school diploma or GED

Tools

CRM

Job description

MSX International is seeking a Connected Services Field Coach to partner with dealerships, driving activation of connected vehicle services through coaching, data‑driven insights, and strategic consulting in the US market.

You will visit dealerships, lead monthly reviews, train staff on Dealer Rewards Portal, and collaborate with client field representatives to improve performance while traveling up to 80%.