Mobile Service Field Specialist

MSX International; Washington; Hybrid; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

MSX International in Washington state seeks a Mobile Service Business Consultant & Performance Coach to lead our Mobile Service program, coaching dealership management on profitability and demonstrating procedures in the field.

The role blends consulting, sales coaching, and hands-on training, requiring travel up to 80%. You will deliver technical and non-technical training, map workflows, monitor KPIs, and help grow MS unit revenue.

Qualifikationen

• Passionate, resilient and persuasive with ability to engage at all levels of a dealership.
• 3+ years of customer-facing experience in automotive industry.
• Knowledge of automotive service tools & equipment.
• Ability to train Technicians on Mobile Service tools & equipment.
• Excellent written and verbal communication skills.
• Strong organizational and collaboration skills.
• Experience delivering sales training to MS Coordinators & Advisors.
• Willingness to travel up to 80%.

Aufgaben

• Serve as SME for Mobile Service implementation, sales, operations & workflow process mapping.
• Deliver technical & non-technical training at dealerships, in-territory venues, and virtually.
• Instruct Technicians on lifting procedures, oil change, and vehicle checkup processes.
• Assist dealership management with go-to-market plans and ROI-driven training.
• Teach rapport-building, active listening, and professional sales training.
• Observe dealership activity and provide root-cause analysis and action planning.
• Monitor KPIs and counsel management toward sales targets.
• Ensure robust parts stocking strategy to support MS operations.
• Develop MS unit parts stocking plan for planned repairs and opportunities.

Kenntnisse

Customer-facing experience

Communication skills

Analytical skills

Problem-solving

Public speaking

Sales training

Training delivery

Ausbildung

Bachelor’s degree preferred

High School Diploma

Tools

Automotive service tools

Jobbeschreibung

Company Description

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas ofCustomer Experience, Repair Optimization, LearningandInsights.We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise.We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

Job Description

Mobile Service Business Consultant & Performance Coach

Are you a high-energy leader who thrives on creating change? We are looking for a passionate individual to lead our Mobile Service program. This is not a traditional automotive role. You are a consultant, a sales coach, and a hands-on trainer rolled into one. You will be responsible for working with dealership owners to embrace the future of automotive service, coaching their management teams on profitability, and getting "hands-on" in our mobile units to show technicians how it’s done. If you have a passion for customer experience, consultative sales, or retail leadership, and you aren’t afraid to get your hands dirty, we want you.

• 50% Business Growth & Sales: Consulting with Dealer Principals and Service Managers. You are "selling" the vision, overcoming objections, and building a profitable business model.

• 25% Change Management: Implementing new processes, analyzing KPIs, and fixing "broken" dealership processes.

• 25% Hands-On Technical Training: You will be in the Mobile Unit, demonstrating procedures and training technicians in the field.

Roles & responsibilities

• Serve as SME for Mobile Service implementation, sales, operations & workflow process mapping.

• Deliver technical & non-technical training at dealerships, other venues within the assigned territory, and virtually. Training topics include new MS unit launch support, MS unit discovery, MS unit systems training, vehicle service & repair procedures, MS demand generation, inspection-based sales & customer satisfaction initiatives.

• Instruct Technicians on proper vehicle lifting procedures, oil extraction/oil change procedure & vehicle checkup process

• Support and/or conduct other non-technical training.

• Teach techniques for building rapport with customers, active listening, and conducting professional, high-integrity sales training to improve customer experience & increase MS department revenue.

• Assist dealership management with the development and execution of dealership go to market plans.

• Observe dealership process activity and provide root cause analysis/action planning/training to improve performance with proven ROI strategies.

• Monitor all KPIs for all dealerships within the territory and provide counsel to dealership management in support of achieving stated sales targets.

• Ensure robust parts stocking strategy to support MS operations.

• Develop MS unit parts stocking plan to support planned repair as well as additional needed service opportunities.

• Assist Dealer recruiting & retaining MS Technicians & Coordinators

Passionate, resilient, and persuasive. Ability to talk to every level at the dealership and share best practicesHigh School diploma (bachelor’s degree preferred)3+ years of customer-facing experience in automotive industrySkills:Must have a wide-ranging background in automotive industry with corporate and retail knowledge.Knowledge of automotive service tools & equipmentAbility to train Technicians on Mobile Service tools & equipmentUnderstanding basic automotive systems to effectively communicate to technicians and Coordinators.Knowledge of Automotive Service Sales Process & TechniquesAbility to deliver sales training to MS Coordinators & AdvisorsMust have rich experience in automotive training and facilitation.Knowledge of automotive parts operationsMust have excellent written and verbal communication skills.Proven record of accomplishment with program leadership.Excellent Organizational skillsCompetencies:Strong communication skills, both oral and writtenStrong analytical skillsStrong problem-solving skillsExceptional collaboration and persuasion skillsStrong initiative and motivationBonus Points If You Have..Bachelor’s Degree5+ years of experience in automotive industry. Service in an aftermarket or dealership environment is a plus. Retail automotive experience is a plus.Exceptional public speaking and presentation skills. You should be able to command a room of 20 people or a 1-on-1 meeting with an owner.Additional InformationPhysical requirements:This is a physically demanding field role as you will be responsible for demonstrating and training Mobile Service Van repair processes and procedures. To effectively train our teams, you must be able to:Effectively observe and demonstrate Mobile Service procedures, requiring prolonged standing, walking, bending, crouching, kneeling, and crawling under vehicles or reaching into engine bays.Conduct van discovery training, consisting of frequently moving parts, tools, and equipment often weighing 10-50 lbs.Work in outdoor environments with varied temperatures & inclement weather alongside technicians.Ability to travel 80% of the time (both driving and flying)MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.