Mobile Service Dispatcher & Coordinator

Allstate Peterbilt Group; Eagan (MN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

16 days PTO plus holidays

Multiple medical plans

FSA/HSA plans

Dental and Vision Insurance

Short and Long-Term Disability

401(k) with Match

Tuition Reimbursement

In-house training

Health and wellness benefits

Doctor on Demand app

Relocation opportunities

Job summary

Allstate Peterbilt Group is seeking a Mobile Service Coordinator to manage scheduling, dispatching and invoicing for its mobile service operations. The role involves maintaining efficiency and profitability of the mobile service division, interacting with dealership staff, manufacturers, and customers to ensure timely service delivery.

The ideal candidate will have a two-year vocational certificate and 2–4 years of experience in a service dealership, with strong organizational and communication

Qualifications

• Two-year vocational certificate is optimum.
• 2–4 years of experience in a service dealership.
• Good organizational and communication skills required.

Responsibilities

• Coordinate service scheduling, dispatching and invoicing of all mobile service operations.
• Assist in maintaining efficiency, professionalism and profitability of the mobile service division.
• Interact with dealership personnel, manufacturer representatives and customers.
• Receive customer requests via phone, email or other channels.
• Set up appointments for service customers.
• Inform customers about warranty coverage and applicable campaigns or updates.
• Prepare quotes for repairs and secure customer authorization.
• Follow up on parts orders and discuss repair options with customers.
• Notify customers of changes or delays and inform the Service Manager of issues.

Skills

Coordination

Dispatching

Customer service

Invoicing

Education

Two-year vocational certificate

Tools

MS Office

Job description

Allstate Peterbilt Group is seeking a Mobile Service Coordinator to manage scheduling, dispatching and invoicing for its mobile service operations. The role involves maintaining efficiency and profitability of the mobile service division, interacting with dealership staff, manufacturers, and customers to ensure timely service delivery.

The ideal candidate will have a two-year vocational certificate and 2–4 years of experience in a service dealership, with strong organizational and communication