Mobile Service Dispatch

Allstate Peterbilt Group; Eagan (MN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

PTO + holidays

Medical plans

FSA/HSA

Dental & Vision

401(k) with match

Tuition reimbursement

Extensive in-house training

Relocation opportunities

Job summary

Allstate Peterbilt Group is seeking a Mobile Service Coordinator in Eagan, MN to support the mobile service division across the Midwest. You will coordinate scheduling, dispatch, and invoicing, ensuring efficient operations and high customer satisfaction.

The role requires a two-year vocational certificate and 2–4 years of relevant experience in a service dealership, with strong organizational and communication skills. Excellent teamwork and responsiveness are essential.

Qualifications

• Two-year vocational certificate is optimum with a minimum of two to four years of experience in a service dealership.
• Strong organizational and communication skills are required.
• Experience coordinating mobile service operations is a plus.

Responsibilities

• Coordinate service scheduling, dispatching and invoicing of all mobile service operations.
• Assist in managing efficiency, professionalism and profitability of the mobile service division.
• Interact with dealership personnel, manufacturer representatives and customers.
• Receive customer requests via phone, email or other channels for the mobile service division.
• Set up appointments for service customers.
• Maintain knowledge of product warranty coverage and inform customers of applicable coverage.
• Check OEM databases for campaigns, updates or upgrades on upcoming scheduled services.
• Prepare service quotes for additional work and obtain customer authorization.
• Follow up on parts orders needed to complete repairs and discuss repair options with customers.
• Inform customers of changes or delays and escalate as needed.
• Inform Service Manager of potential problem areas or customer concerns.

Skills

Coordination

Dispatching

Customer service

Communication

Education

Two-year vocational certificate

Job description

American Fleet Supply
Eagan, MN 55122, USA

• Service
• Full-Time
• Requisition #: MOBIL007971

Description

Allstate Peterbilt Group is dedicated to serving the Medium and Heavy Duty Truck and Trailer Industry throughout the Midwest. From the beginning of the vehicle purchase process, through the warranty repairs and on-going vehicle maintenance, our team of dedicated and highly skilled professionals work diligently to keep our customers trucks on the road running smoothly.

Mobile Service Coordinator Primary Responsibilities:

• Coordinate service scheduling, dispatching and invoicing of all mobile service operations.
• Assist in the effort to manage and maintain the efficiency, professionalism and profitability of the mobile service division.
• Interacts with various dealership personnel, manufacturer representatives and customers.
• Receive any and all customer requests coming to mobile service division via phone, email or other means of communication.
• Set up appointments for service customers.
• Maintain an up-to-date knowledge of product warranty coverage and be capable of informing customers of applicable coverage’s.
• Check OEM databases for any applicable campaigns, updates or upgrades on all upcoming scheduled services..
• Prepare service quotes for any additional work recommended and secure customer’s authorization for the quoted repairs.
• Follow up on parts orders needed to complete repairs and consult with customers on possible repair options.
• Inform customers of any changes or delays.
• Inform Service Manager of potential problem areas and/or customer concerns.
• Perform other duties as assigned.

Nature and Scope

This position has close contact with customers, other departments and works closely with the department management to efficiently address customer’s needs and requests. Overtime and on call situations will be occasional. Individual can expect pressure from need to complete work in a timely manner and to customer’s expectations. Keeping abreast of technology changes and new repair procedures is a career long activity.

Education and Skill Requirements

A two-year vocational certificate is optimum with a minimum of two to four years of experience within a service dealership. Good organizational and communication skills required.

• 16 days PTO plus holidays available during first year of employment
• Three different medical plans designed to fit your needs
• FSA/HSA plans to help with medical and childcare reimbursement
• Dental and Vision Insurance plans
• Short and Long-Term Disability
• Supplemental Term Life Insurance and other co-insurance options
• 401(k) with Match
• Multiple Tuition Reimbursement programs and scholarship opportunities
• Extensive in-house training
• Health and wellness benefits
• Doctor on Demand mobile app
• Verizon wireless employee discounts
• Multiple dealership locations to allow for relocation opportunities
• Endless advancement opportunities throughout the company

Allstate Peterbilt Group is an Equal Opportunity, affirmative action, minority, female, veteran, and disability employer. The company is also a drug-free workplace; candidates are required to pass a drug test before beginning employment.

#INDMS1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.