Service Dispatcher

Allstate Peterbilt Group; Eagan (MN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

16 days PTO plus holidays

Multiple medical plans

FSA/HSA plans

Dental and Vision Insurance

Short and Long-Term Disability

401(k) with Match

Tuition Reimbursement

In-house training

Health and wellness benefits

Doctor on Demand app

Relocation opportunities

Job summary

Allstate Peterbilt Group is seeking a Mobile Service Coordinator to manage scheduling, dispatching and invoicing for its mobile service operations. The role involves maintaining efficiency and profitability of the mobile service division, interacting with dealership staff, manufacturers, and customers to ensure timely service delivery.

The ideal candidate will have a two-year vocational certificate and 2–4 years of experience in a service dealership, with strong organizational and communication

Qualifications

• Two-year vocational certificate is optimum.
• 2–4 years of experience in a service dealership.
• Good organizational and communication skills required.

Responsibilities

• Coordinate service scheduling, dispatching and invoicing of all mobile service operations.
• Assist in maintaining efficiency, professionalism and profitability of the mobile service division.
• Interact with dealership personnel, manufacturer representatives and customers.
• Receive customer requests via phone, email or other channels.
• Set up appointments for service customers.
• Inform customers about warranty coverage and applicable campaigns or updates.
• Prepare quotes for repairs and secure customer authorization.
• Follow up on parts orders and discuss repair options with customers.
• Notify customers of changes or delays and inform the Service Manager of issues.

Skills

Coordination

Dispatching

Customer service

Invoicing

Education

Two-year vocational certificate

Tools

MS Office

Job description

Allstate Peterbilt Group is dedicated to serving the Medium and Heavy Duty Truck and Trailer Industry throughout the Midwest. From the beginning of the vehicle purchase process, through the warranty repairs and on-going vehicle maintenance, our team of dedicated and highly skilled professionals work diligently to keep our customers trucks on the road running smoothly.

Mobile Service Coordinator Primary Responsibilities:

• Coordinate service scheduling, dispatching and invoicing of all mobile service operations.
• Assist in the effort to manage and maintain the efficiency, professionalism and profitability of the mobile service division.
• Interacts with various dealership personnel, manufacturer representatives and customers.
• Receive any and all customer requests coming to mobile service division via phone, email or other means of communication.
• Set up appointments for service customers.
• Maintain an up-to-date knowledge of product warranty coverage and be capable of informing customers of applicable coverage’s.
• Check OEM databases for any applicable campaigns, updates or upgrades on all upcoming scheduled services..
• Prepare service quotes for any additional work recommended and secure customer’s authorization for the quoted repairs.
• Follow up on parts orders needed to complete repairs and consult with customers on possible repair options.
• Inform customers of any changes or delays.
• Inform Service Manager of potential problem areas and/or customer concerns.
• Perform other duties as assigned.

Nature and Scope

This position has close contact with customers, other departments and works closely with the department management to efficiently address customer’s needs and requests. Overtime and on call situations will be occasional. Individual can expect pressure from need to complete work in a timely manner and to customer’s expectations. Keeping abreast of technology changes and new repair procedures is a career long activity.

Education and Skill Requirements

A two-year vocational certificate is optimum with a minimum of two to four years of experience within a service dealership. Good organizational and communication skills required.

• 16 days PTO plus holidays available during first year of employment
• Three different medical plans designed to fit your needs
• FSA/HSA plans to help with medical and childcare reimbursement
• Dental and Vision Insurance plans
• Short and Long-Term Disability
• Supplemental Term Life Insurance and other co-insurance options
• 401(k) with Match
• Multiple Tuition Reimbursement programs and scholarship opportunities
• Extensive in-house training
• Health and wellness benefits
• Doctor on Demand mobile app
• Verizon wireless employee discounts
• Multiple dealership locations to allow for relocation opportunities
• Endless advancement opportunities throughout the company

Allstate Peterbilt Group is an Equal Opportunity, Aff… The company is also a drug‑free workplace; candidates are required to pass a drug test before beginning employment.