Mobile Service Dispatch Coordinator — Growth & Opportunity

Allstate Peterbilt Group; Eagan (MN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

PTO + holidays

Medical plans

FSA/HSA

Dental & Vision

401(k) with match

Tuition reimbursement

Extensive in-house training

Relocation opportunities

Job summary

Allstate Peterbilt Group is seeking a Mobile Service Coordinator in Eagan, MN to support the mobile service division across the Midwest. You will coordinate scheduling, dispatch, and invoicing, ensuring efficient operations and high customer satisfaction.

The role requires a two-year vocational certificate and 2–4 years of relevant experience in a service dealership, with strong organizational and communication skills. Excellent teamwork and responsiveness are essential.

Qualifications

• Two-year vocational certificate is optimum with a minimum of two to four years of experience in a service dealership.
• Strong organizational and communication skills are required.
• Experience coordinating mobile service operations is a plus.

Responsibilities

• Coordinate service scheduling, dispatching and invoicing of all mobile service operations.
• Assist in managing efficiency, professionalism and profitability of the mobile service division.
• Interact with dealership personnel, manufacturer representatives and customers.
• Receive customer requests via phone, email or other channels for the mobile service division.
• Set up appointments for service customers.
• Maintain knowledge of product warranty coverage and inform customers of applicable coverage.
• Check OEM databases for campaigns, updates or upgrades on upcoming scheduled services.
• Prepare service quotes for additional work and obtain customer authorization.
• Follow up on parts orders needed to complete repairs and discuss repair options with customers.
• Inform customers of changes or delays and escalate as needed.
• Inform Service Manager of potential problem areas or customer concerns.

Skills

Coordination

Dispatching

Customer service

Communication

Education

Two-year vocational certificate

Job description

Allstate Peterbilt Group is seeking a Mobile Service Coordinator in Eagan, MN to support the mobile service division across the Midwest. You will coordinate scheduling, dispatch, and invoicing, ensuring efficient operations and high customer satisfaction.

The role requires a two-year vocational certificate and 2–4 years of relevant experience in a service dealership, with strong organizational and communication skills. Excellent teamwork and responsiveness are essential.