Mobile Service Coordinator: Auto Dispatch & Customer Care

Mills Automotive Group; Mobile (AL); On-site; USD 42,000 - 56,000; Full time

Job summary

The Classic Ford Lincoln - Columbia in Columbia, SC is seeking a Mobile Service Coordinator to act as the liaison between customers and mobile technicians. You will manage scheduling, dispatching, communication, and logistics for off-site service while ensuring a smooth, premium customer experience.

Ideal candidates have strong organization, excellent communication, and a customer-driven mindset. Valid driver’s license required; dealership hours apply and coordination with technicians, advisors,

Qualifications

• High school diploma or equivalent; associate or bachelor's preferred.
• 2+ years in service coordination, dispatching, or customer service.
• Automotive dealership experience preferred.

Responsibilities

• Coordinate off-site vehicle maintenance by scheduling and dispatching.
• Deliver a premium, convenient customer experience beyond the service lane.

Skills

Strong organizational and multitasking

Excellent verbal and written

Customer-focused mindset

Problem-solving in fast-paced env

Attention to detail

Education

High school diploma or equivalent

Associate or Bachelor degree preferred

Tools

Scheduling software

Microsoft Office (Word, Excel, Outlook)

DMS/CRM (CDK)

Ford systems for mobile service

Job description

The Classic Ford Lincoln - Columbia in Columbia, SC is seeking a Mobile Service Coordinator to act as the liaison between customers and mobile technicians. You will manage scheduling, dispatching, communication, and logistics for off-site service while ensuring a smooth, premium customer experience.

Ideal candidates have strong organization, excellent communication, and a customer-driven mindset. Valid driver’s license required; dealership hours apply and coordination with technicians, advisors,