Mobile Service Coordinator

Parks Chevrolet Huntersville; Gastonia (NC); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Parks Chevrolet Huntersville in Gastonia area seeks a skilled Mobile Technician Coordinator to optimize daily field work and accompany technicians to locations. You will generate repair orders and perform MPI inspections using Autopoint while the technician focuses on the first vehicle.

The role requires strong communication with service advisors, proactive planning for accounts, and the ability to maximize mobile team efficiency across locations.

Qualifications

• Must be able to read and comprehend instructions.
• Strong communication with service advisors.
• Ability to coordinate multiple locations and daily plans.

Responsibilities

• Coordinate daily workload for Mobile Technician and accompany to work locations.
• Create repair orders in ReynoldsOne-Step with correct repair lines.
• Perform MPI inspections using Autopoint while technician works on first vehicle.
• Communicate findings to customers after initial inspection.
• Assist with minor repairs and support larger repairs.
• Keep technician busy to maximize efficiency of mobile team.
• Coordinate with service advisor to bill and invoice correctly.
• Plan ahead for accounts and monitor customer communications.

Skills

Scheduling

Customer communication

Multitasking

Professional appearance

Education

High school diploma or equivalent

Tools

ReynoldsOne-Step

Autopoint

Job description

Job Responsibilities:The purpose of this position is to be paired with a full-service Mobile Technician as a daily coordinator.Each morning review requested work list and create a plan for technicians’ workday.Accompany technician to work locations, generate all repair orders through ReynoldsOne-Step with appropriate repair lines.Using Autopoint, perform each multi-point inspection for the vehicles at that location while technician is working on the first vehicle.After MPI’s are complete, needs to communicate with customer about anything that was found during initial check over.Assist technician by performing minor repairs, assisting with larger repairs.With certain accounts, this will involve being at one location all day. In other situations, there may be multiple locations to service. If there are multiple locations this person will ensure the technician is on schedule, then transition to the next location to begin the process again.Primary job role will be to keep the technician busy all day, and will work to maximize efficiency of the mobile team.Communicate consistently with service advisor at the dealership to convey any information the is important to properly bill and invoice repair work.Communicate with advisor to proactively plan work ahead for our accounts.Monitor to customers proactivelyJob Qualifications:High school diploma or the equivalentAbility to read and comprehend instructions and informationValid driver license and a good driving recordProfessional personal appearanceMust be able to represent the dealership in a professional manner