Mobile Service Coordinator - Ford S Loop

Doggett Auto; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Doggett Automotive Group in Houston, TX is seeking a Mobile Service Coordinator to coordinate daily mobile service appointments, arrange vehicle pickups and deliveries, and drive opportunities to bring service directly to customers.

The ideal candidate will be a self-starter with strong communication skills, the ability to manage multiple schedules, and a sales-minded approach to develop new business opportunities for mobile service while collaborating with technicians and management.

Qualifications

• Excellent communication and customer service skills.
• Strong organizational and time-management abilities.
• Comfortable making outbound calls and engaging prospective customers.
• Ability to manage multiple schedules and priorities simultaneously.
• Strong computer skills and ability to learn dealership software and Ford resources.
• Sales-minded approach with the ability to recognize and develop business opportunities.

Responsibilities

• Schedule and coordinate customer vehicle pickups and deliveries, ensuring efficient scheduling and a positive customer experience.
• Schedule, organize, and coordinate routing for Mobile Service appointments to maximize technician productivity and route efficiency.
• Review and mine available Ford Motor Company resources and programs to identify potential Mobile Service opportunities and eligible customer vehicles.
• Monitor, review, and respond to the AI Service Board, identifying opportunities to convert service leads into scheduled appointments.
• Proactively contact potential service customers to introduce and promote Mobile Service offerings and secure appointments.
• Review the daily service appointment log, identify customers who may benefit from Mobile Service, and personally contact guests to offer convenient alternatives to traditional dealership visits.
• Work directly with the Division Mobile Manager to identify, coordinate, and prospect fleet service opportunities, helping expand Mobile Service business relationships and revenue.
• Maintain consistent communication with customers, service advisors, technicians, drivers, and management to ensure appointments are properly coordinated and completed.
• Continuously identify opportunities to increase Mobile Service utilization, customer retention, and overall department performance.

Skills

Customer service

Scheduling

Outbound calls

Fleet coordination

Time management

CRM

Job description

Come Build a Career with Doggett Automotive Group!

Location: Ford South Loop

Houston, TX

Job Id:376

# of Openings:1

Classification

Exempt

Job Summary

This position is responsible for coordinating daily Mobile Service appointments, managing vehicle pickup and delivery schedules, identifying opportunities to bring service directly to our customers, and proactively developing new business opportunities.The ideal candidate is a self-starter who enjoys communicating with customers, identifying opportunities, building relationships, and taking ownership of the customer experience.

Essential Functions

• Schedule and coordinate customer vehicle pickups and deliveries, ensuring efficient scheduling and a positive customer experience.
• Schedule, organize, and coordinate routing for Mobile Service appointments to maximize technician productivity and route efficiency.
• Review and mine available Ford Motor Company resources and programs to identify potential Mobile Service opportunities and eligible customer vehicles.
• Monitor, review, and respond to the AI Service Board, identifying opportunities to convert service leads into scheduled appointments.
• Proactively contact potential service customers to introduce and promote Mobile Service offerings and secure appointments.
• Review the daily service appointment log, identify customers who may benefit from Mobile Service, and personally contact guests to offer convenient alternatives to traditional dealership visits.
• Work directly with the Division Mobile Manager to identify, coordinate, and prospect fleet service opportunities, helping expand Mobile Service business relationships and revenue.
• Maintain consistent communication with customers, service advisors, technicians, drivers, and management to ensure appointments are properly coordinated and completed.
• Continuously identify opportunities to increase Mobile Service utilization, customer retention, and overall department performance.

Qualifications & Skills

• Excellent communication and customer service skills.
• Strong organizational and time-management abilities.
• Comfortable making outbound calls and engaging prospective customers.
• Ability to manage multiple schedules and priorities simultaneously.
• Strong computer skills and ability to learn dealership software and Ford resources.
• Sales-minded approach with the ability to recognize and develop business opportunities.
• Self-motivated, dependable, and able to work independently.
• Previous experience with dispatching, scheduling, fleet coordination, or customer relations is a plus.

Mobile Service Coordinator must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.

Doggett is an Equal Employment Opportunity Employer