Ford-Mobile Service Coordinator

Mills Automotive Group; Mobile (AL); On-site; USD 42,000 - 56,000; Full time

Job summary

The Classic Ford Lincoln - Columbia in Columbia, SC is seeking a Mobile Service Coordinator to act as the liaison between customers and mobile technicians. You will manage scheduling, dispatching, communication, and logistics for off-site service while ensuring a smooth, premium customer experience.

Ideal candidates have strong organization, excellent communication, and a customer-driven mindset. Valid driver’s license required; dealership hours apply and coordination with technicians, advisors,

Qualifications

• High school diploma or equivalent; associate or bachelor's preferred.
• 2+ years in service coordination, dispatching, or customer service.
• Automotive dealership experience preferred.

Responsibilities

• Coordinate off-site vehicle maintenance by scheduling and dispatching.
• Deliver a premium, convenient customer experience beyond the service lane.

Skills

Strong organizational and multitasking

Excellent verbal and written

Customer-focused mindset

Problem-solving in fast-paced env

Attention to detail

Education

High school diploma or equivalent

Associate or Bachelor degree preferred

Tools

Scheduling software

Microsoft Office (Word, Excel, Outlook)

DMS/CRM (CDK)

Ford systems for mobile service

Job description

Description

The Classic Ford of Columbia Mobile Service Coordinator is a critical liaison between our customers and mobile service technicians. This role ensures seamless coordination of off-site vehicle maintenance and repair services by managing scheduling, dispatching, communication, and logistics. The ideal candidate is detail-oriented, customer-driven, and thrives in a high-energy, service-focused environment.

Classic Ford Lincoln - Columbia

177 Greystone Boulevard, Columbia, SC

Full Time

or

Description

The Classic Ford of Columbia Mobile Service Coordinator is a critical liaison between our customers and mobile service technicians. This role ensures seamless coordination of off-site vehicle maintenance and repair services by managing scheduling, dispatching, communication, and logistics. The ideal candidate is detail-oriented, customer-driven, and thrives in a high-energy, service-focused environment.

Responsibilities

The Classic Ford of Columbia Mobile Service Coordinator is a critical liaison between our customers and mobile service technicians. This role ensures seamless coordination of off-site vehicle maintenance and repair services by managing scheduling, dispatching, communication, and logistics. This position plays a key role in expanding the dealership's service reach by delivering a premium, convenient customer experience beyond the traditional service lane.

Requirements

Education & Experience:

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
• 2+ years of experience in service coordination, dispatching, or customer service
• Automotive industry or dealership experience preferred

Skills & Abilities

• Strong organizational and multitasking skills
• Excellent verbal and written communication
• Customer-focused mindset with strong interpersonal skills
• Ability to problem-solve and adapt in a fast-paced environment
• High attention to detail and accuracy

Technical Proficiency

• Comfortable using scheduling and dispatch software
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Experience with DMS/CRM systems (CDK) a plus
• Familiarity with Ford systems or mobile service platforms is a plus

Other Requirements

• Valid driver’s license and clean driving record
• Ability to work on-site during standard dealership hours
• Willingness to collaborate with technicians, advisors, and parts team
• Positive attitude and team-first mentality

AI Usage Notice

This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

By submitting my application, I consent to the collection, storage, and processing of my personal data for the purposes of evaluating my candidacy for employment.

Classic Ford Lincoln - Columbia

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