Ford-Mobile Service Coordinator

Mills Automotive Group; Columbia (SC); On-site; USD 42,000 - 65,000; Full time

Job summary

The Classic Ford of Columbia is seeking a Mobile Service Coordinator to serve as the primary liaison between customers and mobile service technicians. You will manage scheduling, dispatching, and logistics to ensure seamless off-site maintenance and repair services.

Ideal candidates will be detail-oriented, customer-driven, and thrive in a fast-paced, service-focused environment. This role expands the dealership’s service reach by delivering premium, convenient service beyond the traditional

Qualifications

• Must have high school diploma or equivalent; college preferred.
• 2+ years in service coordination, dispatching, or customer service.
• Automotive dealership experience preferred.

Responsibilities

• Coordinate scheduling and dispatch for off-site mobile service.
• Serve as liaison between customers and mobile technicians.
• Maintain accurate communication and logistics for service visits.
• Collaborate with technicians, advisors, and parts team to ensure smooth service delivery.

Skills

Organizational skills

Communication

Customer-focused

Problem-solving

Attention to detail

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree preferred

Tools

Scheduling software

Microsoft Office

CDK/CRM systems

Ford mobile service platforms

Job description

The Classic Ford of Columbia Mobile Service Coordinator is a critical liaison between our customers and mobile service technicians. This role ensures seamless coordination of off-site vehicle maintenance and repair services by managing scheduling, dispatching, communication, and logistics. The ideal candidate is detail-oriented, customer-driven, and thrives in a high-energy, service-focused environment.

This position plays a key role in expanding the dealership's service reach by delivering a premium, convenient customer experience beyond the traditional service lane.

Responsibilities

The Classic Ford of Columbia Mobile Service Coordinator is a critical liaison between our customers and mobile service technicians. This role ensures seamless coordination of off-site vehicle maintenance and repair services by managing scheduling, dispatching, communication, and logistics. This position plays a key role in expanding the dealership's service reach by delivering a premium, convenient customer experience beyond the traditional service lane.

Requirements

Education & Experience

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
• 2+ years of experience in service coordination, dispatching, or customer service
• Automotive industry or dealership experience preferred

Skills & Abilities

• Strong organizational and multitasking skills
• Excellent verbal and written communication
• Customer-focused mindset with strong interpersonal skills
• Ability to problem-solve and adapt in a fast-paced environment
• High attention to detail and accuracy

Technical Proficiency

• Comfortable using scheduling and dispatch software
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Experience with DMS/CRM systems (CDK) a plus
• Familiarity with Ford systems or mobile service platforms is a plus

Other Requirements

• Valid driver’s license and clean driving record
• Ability to work on-site during standard dealership hours
• Willingness to collaborate with technicians, advisors, and parts team
• Positive attitude and team-first mentality