Mobile Service Advisor: Elevate the Customer Experience

Cavender Toyota; San Antonio, Northern (TX, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary + commission

5-day workweek

Benefits package

Job summary

Cavender Toyota in Texas is seeking a Mobile Service Advisor to join our growing team. You will greet customers, document service needs, and coordinate vehicle maintenance while delivering a transparent, trusted service experience.

The ideal candidate is energetic, detail-oriented, proficient with multiple software systems, and committed to building lasting customer relationships. This role offers strong earning potential through base pay plus commission and opportunities for growth within the

Qualifications

• High school diploma or GED required.
• Excellent communication and active listening skills.
• Strong organizational skills and attention to detail.
• Computer proficiency and the ability to learn and navigate multiple software platforms.
• Strong problem-solving skills and the ability to manage multiple tasks effectively.
• An energetic, enthusiastic, and team-oriented attitude.
• A customer-first mindset with a commitment to professionalism and transparency.
• A valid driver's license.
• Ability to successfully complete a pre-employment background check, motor vehicle record (MVR) review, and drug screening.

Responsibilities

• Greet customers promptly and professionally, creating a positive first impression.
• Identify each customer's primary vehicle concern and review additional maintenance needs when appropriate.
• Offer every customer a complimentary vehicle condition inspection.
• Provide and document fair, competitive, and transparent price quotes while keeping the customer's and dealership's best interests in mind.
• Communicate clearly and consistently with customers to ensure they feel comfortable, informed, and confident throughout the service process.
• Address customer concerns promptly and work toward satisfactory resolutions.
• Build and maintain strong customer relationships that encourage repeat business and referrals.
• Navigate multiple computer systems and software platforms to document customer information, service needs, estimates, and follow-up activities accurately.
• Stay organized while managing multiple priorities in a fast-paced environment.
• Collaborate with service team members to support efficient operations and an exceptional customer experience.
• Uphold Cavender Auto Family's standards of professionalism, integrity, and teamwork.
• Perform other duties as assigned.

Skills

Customer service mindset

Communication skills

Multitasking

Computer literacy

Team player

Attention to detail

Education

High school diploma or GED

Job description

Cavender Toyota in Texas is seeking a Mobile Service Advisor to join our growing team. You will greet customers, document service needs, and coordinate vehicle maintenance while delivering a transparent, trusted service experience.

The ideal candidate is energetic, detail-oriented, proficient with multiple software systems, and committed to building lasting customer relationships. This role offers strong earning potential through base pay plus commission and opportunities for growth within the