Toyota Service Advisor: Elevate Customer Care & Repairs

Freeman AutoGroup; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

Freeman AutoGroup in the Dallas-Fort Worth area is seeking a Toyota Service Advisor to greet customers, capture service concerns, and document vehicle issues. The role explains maintenance needs, prepares estimates, and secures customer authorization while ensuring clear service understandings.

Daily duties include coordinating with technicians, tracking work progress, updating customers, and managing appointments. Aftersales follow-up and department efficiency support are also expected.

Qualifications

• Strong customer-focused service skills in an Aftersales environment.
• Ability to deliver high-quality customer-focused service consistently.
• Effective verbal and written communication for explaining technical information.
• Prior automotive service advising or dealership experience is beneficial.
• Basic understanding of automotive maintenance and repairs; Toyota/OEM experience is a plus.

Responsibilities

• Greet customers and listen to service concerns.
• Document vehicle issues and requests accurately.
• Explain recommended maintenance and repairs to customers.
• Prepare estimates and obtain customer authorization.
• Coordinate with technicians and monitor work progress.
• Update customers on status and timelines.
• Manage appointments and aftersales follow-up.
• Support service department efficiency and customer satisfaction.

Skills

Customer service

Communication skills

Aftersales experience

Automotive knowledge

On-site worker

Team collaboration

Multitasking

Technical explanation

Education

High school diploma or equivalent

Technical or customer service training (advantageous)

Tools

Service management software

Scheduling systems

Office applications

Job description

Freeman AutoGroup in the Dallas-Fort Worth area is seeking a Toyota Service Advisor to greet customers, capture service concerns, and document vehicle issues. The role explains maintenance needs, prepares estimates, and secures customer authorization while ensuring clear service understandings.

Daily duties include coordinating with technicians, tracking work progress, updating customers, and managing appointments. Aftersales follow-up and department efficiency support are also expected.