Toyota Service Advisor

Freeman AutoGroup; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

Freeman AutoGroup in the Dallas-Fort Worth area is seeking a Toyota Service Advisor to greet customers, capture service concerns, and document vehicle issues. The role explains maintenance needs, prepares estimates, and secures customer authorization while ensuring clear service understandings.

Daily duties include coordinating with technicians, tracking work progress, updating customers, and managing appointments. Aftersales follow-up and department efficiency support are also expected.

Qualifications

• Strong customer-focused service skills in an Aftersales environment.
• Ability to deliver high-quality customer-focused service consistently.
• Effective verbal and written communication for explaining technical information.
• Prior automotive service advising or dealership experience is beneficial.
• Basic understanding of automotive maintenance and repairs; Toyota/OEM experience is a plus.

Responsibilities

• Greet customers and listen to service concerns.
• Document vehicle issues and requests accurately.
• Explain recommended maintenance and repairs to customers.
• Prepare estimates and obtain customer authorization.
• Coordinate with technicians and monitor work progress.
• Update customers on status and timelines.
• Manage appointments and aftersales follow-up.
• Support service department efficiency and customer satisfaction.

Skills

Customer service

Communication skills

Aftersales experience

Automotive knowledge

On-site worker

Team collaboration

Multitasking

Technical explanation

Education

High school diploma or equivalent

Technical or customer service training (advantageous)

Tools

Service management software

Scheduling systems

Office applications

Job description

Company Description

Freeman AutoGroup is an established automotive organization headquartered at204 NE Loop 820 in Hurst, Texas, serving customers across the Dallas-Fort Worth Metroplex. The group is focused on delivering reliable vehicle sales and service, with an emphasis on long-term customer relationships. Team members benefit from working in a professional, growth-oriented environment that values integrity and quality service. Freeman AutoGroup offers opportunities to develop technical and customer-facing skills within a reputable regional dealership group.

Role Description

The Toyota Service Advisor is a full-time, on-site role based in the Dallas-Fort Worth Metroplex. This role is responsible for greeting customers, listening to their service concerns, and accurately documenting vehicle issues and requests. The Service Advisor explains recommended maintenance and repairs, prepares estimates, and obtains customer authorization while ensuring a clear understanding of all services. Daily tasks include coordinating with technicians, monitoring work progress, updating customers on status and timelines, and reviewing completed work to ensure quality. The Service Advisor also manages appointments, handles aftersales follow-up, and supports overall service department efficiency and customer satisfaction.

Qualifications

• Strong customer-focused service skills, including Customer Service and Customer Satisfaction capabilities.
• Ability to deliver consistent, high-quality Customer-focused Service within an Aftersales environment.
• Effective Communication skills, both verbal and written, for explaining technical information in clear, accessible terms.
• Prior experience in automotive service advising, dealership operations, or a related customer-facing role is beneficial.
• Basic understanding of automotive maintenance and repair processes; Toyota or OEM experience is a plus.
• Proficiency with service management software, scheduling systems, and standard office applications.
• Ability to work on-site, manage multiple customer requests, and collaborate with technicians and service leadership.
• High school diploma or equivalent required; additional technical or customer service training is advantageous.