Mobile Service Advisor - Build Trust, Deliver Care

The Cavender Auto Family; San Antonio (TX); Presencial; USD 42.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Parental leave

Life insurance

Employee discounts

Paid time off

Growth training

Descripción de la vacante

Cavender Toyota, a Cavender Auto Family dealership, is currently seeking a Mobile Service Advisor to join our growing team and help Make Confidence Happen every day. If you’re passionate about helping others, committed to excellence, and believe great work starts with trust and ends with lasting relationships, you’ll feel right at home here.

You’ll deliver an exceptional customer experience by communicating service needs, coordinating service-related activities, and keeping customers informed

Formación

• High school diploma or GED required.
• Excellent communication and active listening skills.
• Strong organizational skills and attention to detail.
• Computer proficiency and the ability to learn and navigate multiple software platforms.
• Strong problem-solving skills and the ability to manage multiple tasks effectively.
• An energetic, enthusiastic, and team-oriented attitude.
• A customer-first mindset with a commitment to professionalism and transparency.
• A valid driver’s license.
• Ability to successfully complete a pre-employment background check, motor vehicle record (MVR) review, and drug screening.

Responsabilidades

• Greet customers promptly and professionally, creating a positive first impression.
• Identify each customer’s primary vehicle concern and review additional maintenance needs when appropriate.
• Offer every customer a complimentary vehicle condition inspection.
• Provide and document fair, competitive, and transparent price quotes while keeping the customer’s and dealership’s best interests in mind.
• Communicate clearly and consistently with customers to ensure they feel comfortable, informed, and confident throughout the service process.
• Address customer concerns promptly and work toward satisfactory resolutions.
• Build and maintain strong customer relationships that encourage repeat business and referrals.
• Navigate multiple computer systems and software platforms to document customer information, service needs, estimates, and follow-up activities accurately.
• Stay organized while managing multiple priorities in a fast-paced environment.
• Collaborate with service team members to support efficient operations and an exceptional customer experience.
• Uphold Cavender Auto Family’s standards of professionalism, integrity, and teamwork.
• Perform other duties as assigned.

Conocimientos

Communication

Active listening

Organization

Computer skills

Problem solving

Customer focus

Team player

Driver's license

Educación

High school diploma or GED

Descripción del empleo

Cavender Toyota, a Cavender Auto Family dealership, is currently seeking a Mobile Service Advisor to join our growing team and help Make Confidence Happen every day. If you’re passionate about helping others, committed to excellence, and believe great work starts with trust and ends with lasting relationships, you’ll feel right at home here.

You’ll deliver an exceptional customer experience by communicating service needs, coordinating service-related activities, and keeping customers informed