Mobile Security Support Engineer

Zimperium; Remote (OR); Hybrid; USD 70,000 - 90,000; Full time

Job summary

A global mobile security firm is seeking a Customer Support Engineer responsible for ensuring high customer satisfaction and resolving issues related to their solutions. Candidates should possess strong technical skills, experience with mobile apps, and familiarity with cloud architecture. The position offers an excellent opportunity to work closely with development teams while advocating for customer needs. This role is based remotely, supporting customers' diverse technology solutions.

Qualifications

• 5+ years for mid-level or 1-3 years for junior positions working with enterprise software solutions.
• Hands-on skills with Python, Java, and SQL scripting.
• Customer-oriented with excellent communication skills.

Responsibilities

• Maintain high customer satisfaction and own customer issues through resolution.
• Develop technical documentation and validate customer-specific fixes.
• Collaborate with customer success and development teams across time zones.

Skills

Strong SQL skills

Python/Java scripting

Unix skills

Mobile Apps knowledge

MDM Solutions (MS-Intune, AirWatch, etc.)

Familiarity with SIEM tools like ArcSight, Splunk

Education

Bachelor’s in computer science or IT or equivalent

Tools

Amazon Web Services

Linux Containers / Docker

Postgres

Kafka

Job description

A global mobile security firm is seeking a Customer Support Engineer responsible for ensuring high customer satisfaction and resolving issues related to their solutions. Candidates should possess strong technical skills, experience with mobile apps, and familiarity with cloud architecture. The position offers an excellent opportunity to work closely with development teams while advocating for customer needs. This role is based remotely, supporting customers' diverse technology solutions.