Senior Wireless Solutions Support Engineer

TrellisWare Technologies; San Diego (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

A technology firm specializing in wireless communications is looking for a Senior Customer Support Engineer. You will work closely with customers to deploy advanced communications solutions. The ideal candidate has a background in electrical engineering with at least four years of diverse technical experience and two years dealing with radio communication products. Strong collaborative skills and the ability to advocate for customer needs are essential for success in this role. Travel may be required, and U.S. Citizenship is necessary.

Qualifications

• Bachelor's degree required, master's preferred.
• Four years' multidisciplinary technical experience.
• Two years supporting customers with radio communication products.

Responsibilities

• Work with Business development to understand customer needs.
• Support technical interchange meetings with customers.
• Educate customers about TrellisWare products.
• Lead technical execution of customer contracts.
• Support Business development during critical phases.
• Conduct design and testing with TrellisWare products.
• Document and provide new candidate requirements.
• Advocate for customer needs within engineering teams.
• Measure, debug, and optimize radio system performance.

Skills

System design/architecture experience for complex communications systems

RF Link and Network Planning

Networking: Layer 2 and layer 3 data networks and protocols

Data analysis tools such as iPerf and Wireshark

Common lab test equipment experience

Advanced communication waveforms experience

Military communications experience

Understanding of industry certifications (MIL-STD-810, MIL-STD-461)

Strong written and verbal communication skills

Analytical problem-solving skills

Education

Bachelor's degree in electrical engineering or related field

Master’s degree or higher preferred

Tools

Spectrum analyzer

Power meter

Oscilloscope

Logic analyzer

Job description

A technology firm specializing in wireless communications is looking for a Senior Customer Support Engineer. You will work closely with customers to deploy advanced communications solutions. The ideal candidate has a background in electrical engineering with at least four years of diverse technical experience and two years dealing with radio communication products. Strong collaborative skills and the ability to advocate for customer needs are essential for success in this role. Travel may be required, and U.S. Citizenship is necessary.