Cloud Security Support Engineer

Upwind Security; San Francisco (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

A cloud security firm is seeking a Technical Support Engineer to troubleshoot complex technical issues and ensure customer satisfaction. The ideal candidate will have 1-3 years of experience in technical support roles, fluency in English, and expertise in cloud technologies like Docker and Kubernetes. Responsibilities include diagnosing technical problems, educating customers on product features, and documenting support interactions. This role offers a chance to make a meaningful impact in a fast-paced environment.

Qualifications

• 1–3 years of experience in Technical Support roles required.
• Fluency in English, both written and spoken, is essential.
• Experience in cybersecurity, particularly in cloud environments.

Responsibilities

• Provide accurate support via multiple channels to resolve customer issues.
• Diagnose technical problems and escalate unresolved cases.
• Educate customers on product features and maintain relationships.

Skills

Customer relationship management

Technical problem solving

Cloud technologies

Networking

Linux

Kubernetes

MySQL

Education

Bachelor's degree in Engineering / Cyber Security

Tools

OpenSearch

Grafana

Docker

Job description

A cloud security firm is seeking a Technical Support Engineer to troubleshoot complex technical issues and ensure customer satisfaction. The ideal candidate will have 1-3 years of experience in technical support roles, fluency in English, and expertise in cloud technologies like Docker and Kubernetes. Responsibilities include diagnosing technical problems, educating customers on product features, and documenting support interactions. This role offers a chance to make a meaningful impact in a fast-paced environment.