Tech-Savvy Mobile Expert – Customer Solutions

T-Mobile; Spencer (IA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Stock grants

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations in a fast-paced environment. You will engage customers, demonstrate technology and service plans, and help shoppers throughout their journey.

Success is measured by customer satisfaction, product knowledge, and effective use of digital resources. The role involves earning $20/hour including base pay and incentives, with on-the-job training and potential progression to Mobile Expert and annual stock grants.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations in a fast-paced environment. You will engage customers, demonstrate technology and service plans, and help shoppers throughout their journey.

Success is measured by customer satisfaction, product knowledge, and effective use of digital resources. The role involves earning $20/hour including base pay and incentives, with on-the-job training and potential progression to Mobile Expert and annual stock grants.