Mobile Sales Specialist — In-Store Tech & Service

T-Mobile; Elizabeth (NJ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates to support retail operations, helping customers with technology and service needs, and demonstrating network coverage using digital tools.

The role emphasizes building customer relationships and delivering a seamless experience in a fast-paced environment. Education includes a High School Diploma/GED with 0.5 years of customer service or sales experience preferred.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring Mobile Associates to support retail operations, helping customers with technology and service needs, and demonstrating network coverage using digital tools.

The role emphasizes building customer relationships and delivering a seamless experience in a fast-paced environment. Education includes a High School Diploma/GED with 0.5 years of customer service or sales experience preferred.