Mobile Sales Pro: Tech Solutions & Stock Rewards

tmobile; Norwalk (CA); On-site; USD 40,000 - 45,000; Full time

Job summary

T-Mobile USA, Inc. seeks Mobile Associates to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced store setting. The role focuses on building product knowledge and demonstrating solutions for shoppers.

Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. Training equips you to support a strong customer experience and team goals.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred in a retail environment.
• Strong communication and problem-solving skills.
• Ability to engage customers and build rapport.
• Willingness to learn and adapt to new products and systems.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Use digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Other duties/projects as assigned by management as needed.

Skills

Customer service

Sales

Communication

Problem solving

Multitasking

Engaging People

Change Agility

Teamwork

Education

High School Diploma/GED

Tools

Digital tools

Job description

T-Mobile USA, Inc. seeks Mobile Associates to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced store setting. The role focuses on building product knowledge and demonstrating solutions for shoppers.

Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. Training equips you to support a strong customer experience and team goals.