Mobile Sales Pro: Elevate Customer Tech & Service

tmobile; Rockaway (NJ); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to engage customers, showcase technology and service options, and guide shoppers through their decisions in a fast-paced retail environment.

You will build product knowledge, use digital tools for demonstrations, and complete training on retail processes and wireless innovations. The role emphasizes customer satisfaction, teamwork, and results while offering a comprehensive benefits package.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment. (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Teamwork

Problem Solving

Change Agility

Multitasking

Engaging People

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to engage customers, showcase technology and service options, and guide shoppers through their decisions in a fast-paced retail environment.

You will build product knowledge, use digital tools for demonstrations, and complete training on retail processes and wireless innovations. The role emphasizes customer satisfaction, teamwork, and results while offering a comprehensive benefits package.