Mobile Sales Pro — Tech Solutions & Service

T-Mobile; New York (NY); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Job summary

T-Mobile is seeking an enthusiastic Mobile Associate to assist customers in-store, explain technology and service options, and guide shoppers through their journey. You’ll learn product details, use digital tools, and tailor recommendations to each customer’s needs.

Training is provided, with a pathway to more senior roles. The role emphasizes customer satisfaction, knowledge of wireless solutions, and teamwork across channels in a fast-paced environment.

Qualifications

• Customer service and sales experience in retail preferred.
• Ability to use digital tools to demonstrate products and services.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

6 months of customer service or sales experience (Preferred)

Job description

T-Mobile is seeking an enthusiastic Mobile Associate to assist customers in-store, explain technology and service options, and guide shoppers through their journey. You’ll learn product details, use digital tools, and tailor recommendations to each customer’s needs.

Training is provided, with a pathway to more senior roles. The role emphasizes customer satisfaction, knowledge of wireless solutions, and teamwork across channels in a fast-paced environment.