Mobile Sales Associate: Tech Solutions & Customer Experience

T-MOBILE USA, Inc.; West Allis (WI); On-site; USD 26,174 - 30,307; Full time

Job summary

T-Mobile USA, Inc. in a fast-paced retail environment seeks a Mobile Associate to engage customers, demonstrate network coverage, and guide shoppers through their technology and service decisions.

You will complete training to stay current on wireless innovations, work with colleagues across channels to ensure a seamless customer experience, and contribute to team goals while building customer relationships and loyalty.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a Retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. in a fast-paced retail environment seeks a Mobile Associate to engage customers, demonstrate network coverage, and guide shoppers through their technology and service decisions.

You will complete training to stay current on wireless innovations, work with colleagues across channels to ensure a seamless customer experience, and contribute to team goals while building customer relationships and loyalty.