Mobile Sales & Tech Solutions Specialist

T-MOBILE USA, Inc.; West Point (MS); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is hiring for a Retail Associate to engage customers and facilitate technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and support customers throughout their shopping journey.

The role emphasizes customer interaction, digital tools usage, and service plan recommendations, with success measured by customer satisfaction and knowledge proficiency.

Qualifications

• Minimum High School Diploma or GED required.
• Six months of customer service or sales in retail preferred.
• Ability to engage customers and learn product knowledge.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and participate in team initiatives.
• Other duties/projects as assigned by management.

Skills

Passionate customer advocate

Competitive drive

Team collaboration

Balance customer needs and goals

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Retail Associate to engage customers and facilitate technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and support customers throughout their shopping journey.

The role emphasizes customer interaction, digital tools usage, and service plan recommendations, with success measured by customer satisfaction and knowledge proficiency.