Mobile Sales Advocate - In-Store Tech & Service

T-Mobile

Apple Valley (MN)

On-site

USD 26,000 - 30,000

Full time

14 days+

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Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Tuition assistance

College coaching

Disability insurance

Life insurance

Job summary

T-Mobile is seeking a Mobile Associate to energize National Sales partner locations and deliver exceptional customer experiences. You’ll engage with customers, demonstrate solutions, and guide them through digital tools and self-serve options.

Role focuses on education, onboarding, and relationship-building in a fast-paced environment. Competitive base pay with training pay, incentives, and a robust benefits package support growth and development.

Qualifications

High School Diploma or GED is required.
6 months of customer service or sales experience preferred.
Retail environment experience preferred.

Responsibilities

Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
As a Mobile Associate, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process. You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times. You will continuously learn and improve your skills to provide the best possible experience for our customers. Partner with nearby store locations to properly/fully onboard customers. Will perform skills practicing, knowledge sharing, store operations, opening and closing procedures. As part of these procedures, you will carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
Customer obsessed. You are passionate, friendly, and engaging with customers. You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. You are committed to providing exceptional service, and to exceeding customer expectations. You will proactively reach out to potential customers to further drive sales activity in your location. You are able to follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. As part of your role, you will have the ability to perform price overrides for our specialty offers specific to National Retail.