Mobile Sales Ambassador - In-Store Tech & Customer Experience

T-Mobile; Town of Springfield (WI); On-site; USD 39,000 - 45,000; Full time

Job summary

T-Mobile USA is seeking Mobile Associates, Store-in-Store, to energize partner locations and deliver outstanding customer experiences in a fast-paced retail environment.

You will identify customer needs, demonstrate solutions, and guide customers through self-serve tools, while building relationships with shoppers and nearby teams. The role offers competitive hourly pay with training pay, incentives, stock grants eligibility, and a comprehensive benefits package with time off and perks.

Qualifications

• Customer-focused, passionate about delivering exceptional service.
• Team-oriented, collaborates with store leaders and peers.
• Retail sales experience and a competitive drive are important.

Responsibilities

• Engages with customers in a high-traffic retail setting, using digital tools and educating on solutions.
• Leverages digital self-serve tools, identifies needs, and demonstrates value of T-Mobile products.
• Completes training on in-store processes, reviews promotions, and supports onboarding of customers.
• Builds relationships with nearby leadership and teams to support the customer experience from account setup to device support.

Skills

Customer satisfaction

Team building

Retail sales

Education

High School Diploma/GED (Required)

6 months of customer service and/or sales experience, Retail environment preferred. Required

Job description

T-Mobile USA is seeking Mobile Associates, Store-in-Store, to energize partner locations and deliver outstanding customer experiences in a fast-paced retail environment.

You will identify customer needs, demonstrate solutions, and guide customers through self-serve tools, while building relationships with shoppers and nearby teams. The role offers competitive hourly pay with training pay, incentives, stock grants eligibility, and a comprehensive benefits package with time off and perks.