Mobile Retail Specialist - In-Store Expert

T-Mobile US Inc.; Town of Amherst (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k) plan

Paid time off

Health/dental/vision insurance

Job summary

T-Mobile US Inc. is seeking Mobile Associates for Store-in-Store roles in a fast-paced, high-traffic retail environment. You will engage customers, educate them on T-Mobile solutions, and use solution-based selling to highlight value.

Training and onboarding are provided, with opportunities to grow within the Retail Team. Benefits include stock grants, an employee stock purchase plan, a 401(k), health/dental/vision coverage, paid time off, and incentive programs.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred in a retail environment.
• Coaching, communication and consultative selling skills are essential.

Responsibilities

• Proactively engage customers in a high-traffic retail setting using digital tools and effective communication.
• Demonstrate, educate, and recommend T-Mobile products and services to meet customer needs.
• Complete training on store processes, promotions, and systems; support onboarding for customers and on-site operations.
• Build relationships with customers and nearby teams to ensure a seamless account experience.

Skills

Customer service

Sales

Communication

Coaching

Consultative selling

Relationship building

Product knowledge

Team collaboration

Education

High School Diploma

Job description

T-Mobile US Inc. is seeking Mobile Associates for Store-in-Store roles in a fast-paced, high-traffic retail environment. You will engage customers, educate them on T-Mobile solutions, and use solution-based selling to highlight value.

Training and onboarding are provided, with opportunities to grow within the Retail Team. Benefits include stock grants, an employee stock purchase plan, a 401(k), health/dental/vision coverage, paid time off, and incentive programs.