Mobile Retail Specialist — Growth & Stock Grants

T-MOBILE USA, Inc.; Memphis (TN); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) and employee stock grants

Employee stock purchase plan

Paid time off and holidays

Stock grant eligibility

Tuition assistance

Flexible spending account

Parental and family leave

Mobile service discounts

Job summary

T-Mobile USA, Inc. in Memphis is seeking a Mobile Associate, Store-in-Store to bring the T-Mobile brand to life in a high-traffic retail setting.

You will engage customers, educate them on devices and services, demonstrate solutions, and help them choose options that fit their needs. You will use digital tools, build relationships, follow up with customers, and contribute to sales targets while delivering an exceptional customer experience.

Qualifications

• High School Diploma or GED (Required).
• 6 months of customer service and/or sales experience, Retail environment preferred.
• Strong communication and interpersonal skills; ability to educate customers on solutions.
• Ability to use digital self-serve tools and technology with customers.

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• As a Mobile Associate, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process. You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
• Complete training on the in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times.
• Customer obsessed. You are passionate, friendly, and engaging with customers. You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction.
• Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.

Skills

Coaching

Communication

Consultative Selling

Customer Engagement

Customer Service

Sales Techniques

Relationship Building

Product Knowledge

Sales Prospecting

Customer Education

Job description

T-Mobile USA, Inc. in Memphis is seeking a Mobile Associate, Store-in-Store to bring the T-Mobile brand to life in a high-traffic retail setting.

You will engage customers, educate them on devices and services, demonstrate solutions, and help them choose options that fit their needs. You will use digital tools, build relationships, follow up with customers, and contribute to sales targets while delivering an exceptional customer experience.