Mobile Retail Specialist — Customer Experience + Sales

T-Mobile; Merrillville (IN); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Medical, dental, vision insurance

Paid time off & holidays

401(k)

Job summary

T-Mobile is hiring for a Mobile Associate in Merrillville, IN. You will engage customers in a fast-paced store setting, educate on plan options, and promote value through attentive service and product knowledge.

Training is provided to master store processes, with opportunities for bonus incentives and stock grants. The role emphasizes relationship building, referrals, and delivering outstanding customer experiences.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of customer service or sales experience in a retail environment preferred.

Responsibilities

• Engage with customers in a high-traffic retail setting using digital tools and educate on benefits and solutions.
• Complete training on store-in-store experience, products, processes, and systems to deliver excellent customer experiences.
• Build rapport, drive sales activity, follow up with customers, collect referrals, and nurture relationships to exceed customer expectations.

Skills

Coaching

Leadership

Sales Techniques

Customer Education

Sales

Customer Communications

Product Knowledge

Customer Referrals

Sales Prospecting

Consultative Selling

Customer Needs Identification

Communication

Customer Satisfaction

Customer Service

Customer Engagement

Relationship Building

Age Requirement

Work Authorization

Education

High School Diploma/GED (Required)

Job description

T-Mobile is hiring for a Mobile Associate in Merrillville, IN. You will engage customers in a fast-paced store setting, educate on plan options, and promote value through attentive service and product knowledge.

Training is provided to master store processes, with opportunities for bonus incentives and stock grants. The role emphasizes relationship building, referrals, and delivering outstanding customer experiences.