Mobile Retail Sales Pro — Tech & Service Advisor

T-Mobile; Johnston (RI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Stock grants

Stock purchase plan

401(k)

Paid time off

Holidays

Medical insurance

Dental insurance

Vision insurance

Parental leave

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by engaging customers, explaining technology and service options, and guiding them through their shopping journey in a fast-paced store.

You will build product knowledge, use digital tools to showcase network coverage and plans, complete required training, and collaborate with teammates to deliver a seamless customer experience while growing your sales and service skills.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in Retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Teamwork Orientation

Multitasking

Change Agility

Customer Problem Solving

Engaging People

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by engaging customers, explaining technology and service options, and guiding them through their shopping journey in a fast-paced store.

You will build product knowledge, use digital tools to showcase network coverage and plans, complete required training, and collaborate with teammates to deliver a seamless customer experience while growing your sales and service skills.