Mobile Retail Pro: Growth, Stock Rewards & Training

T-Mobile; Lakeland (FL); On-site; USD 80,590,000 - 89,544,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Paid time off

Job summary

T-Mobile USA, Inc. is hiring for a retail operations role focused on engaging customers and solving their technology and service needs in a fast-paced environment.

You will build proficiency in customer service and sales, using digital tools to demonstrate network coverage and service benefits while delivering personalized solutions. Training is provided to expand product knowledge and customer support capabilities.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Strong communication and problem-solving skills; customer-focused.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Other duties/projects as assigned by management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

6 months customer service/sales experience (Retail)

Job description

T-Mobile USA, Inc. is hiring for a retail operations role focused on engaging customers and solving their technology and service needs in a fast-paced environment.

You will build proficiency in customer service and sales, using digital tools to demonstrate network coverage and service benefits while delivering personalized solutions. Training is provided to expand product knowledge and customer support capabilities.