Mobile Retail Sales Pro: Elevate Tech & Service

T-MOBILE USA, Inc.; Harker Heights (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Tuition assistance

Disability insurance

Transit benefits

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to help customers choose, demonstrate, and purchase wireless plans and devices in a fast-paced retail setting.

You’ll build product knowledge, use digital tools, and guide shoppers through their journey, aiming to boost satisfaction and loyalty. The role requires a High School Diploma, at least 6 months of customer service or sales experience, strong communication and teamwork, and the ability to work in the United States.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of customer service or sales experience preferred in retail.
• Strong communication, problem solving, and teamwork skills.

Responsibilities

• Develop proficiency in customer service and sales for personalized technology and service solutions.
• Use digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless tech.
• Collaborate with colleagues across channels to ensure a seamless customer experience.
• Perform other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma or GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to help customers choose, demonstrate, and purchase wireless plans and devices in a fast-paced retail setting.

You’ll build product knowledge, use digital tools, and guide shoppers through their journey, aiming to boost satisfaction and loyalty. The role requires a High School Diploma, at least 6 months of customer service or sales experience, strong communication and teamwork, and the ability to work in the United States.