Mobile Retail Sales Pro — Tech Solutions

T-MOBILE USA, Inc.; Austintown Township (OH); On-site; USD 20,000 - 29,000; Full time

Job summary

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers, explain wireless plans, and help shoppers compare devices in a fast-paced store environment. You will build product knowledge and use digital tools to demonstrate features while delivering an exceptional shopping experience.

Join a team that focuses on customer satisfaction, loyalty, and growth. This role offers on-site store work and opportunities to advance within a dynamic, people‑first company culture.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in Retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers, explain wireless plans, and help shoppers compare devices in a fast-paced store environment. You will build product knowledge and use digital tools to demonstrate features while delivering an exceptional shopping experience.

Join a team that focuses on customer satisfaction, loyalty, and growth. This role offers on-site store work and opportunities to advance within a dynamic, people‑first company culture.