Mobile Retail Sales Associate - Training Pay & Stock

T-Mobile; San Jose (CA); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Stock Grant

Employee Stock Purchase Plan

401(k)

Paid Time Off

12 Paid Holidays

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account

Stock Grants

Job summary

T-Mobile USA, Inc. is seeking Mobile Associates to support retail operations by helping customers with technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and guide shoppers through their journey, using digital tools and training to improve customer experience.

The role emphasizes communication, problem solving, and teamwork. Training period includes on-the-job instruction; earnings include base pay, training pay, and potential

Qualifications

• High School Diploma or GED required.
• 6 months customer service and/or sales experience preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Multitasking

Teamwork

Problem Solving

Engaging People

Change Agility

Age 18+

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking Mobile Associates to support retail operations by helping customers with technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and guide shoppers through their journey, using digital tools and training to improve customer experience.

The role emphasizes communication, problem solving, and teamwork. Training period includes on-the-job instruction; earnings include base pay, training pay, and potential