Mobile Retail Sales Pro — Stock, Benefits & Growth

T-Mobile; Portland (OR); On-site; USD 28,000 - 33,000; Full time

Job summary

T-Mobile USA, Inc. is looking for a Retail Associate to support in-store customer interactions, guiding technology and service needs in a fast-paced environment. You will build product knowledge and demonstrate solutions to help customers find the right plans and devices.

The role emphasizes digital tool use, exceptional customer service, and collaboration with teams across channels to ensure a smooth shopping experience and loyalty.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in retail preferred.
• Must be at least 18 years old and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Other duties and projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is looking for a Retail Associate to support in-store customer interactions, guiding technology and service needs in a fast-paced environment. You will build product knowledge and demonstrate solutions to help customers find the right plans and devices.

The role emphasizes digital tool use, exceptional customer service, and collaboration with teams across channels to ensure a smooth shopping experience and loyalty.