Mobile Retail Pro: Sales, Tech Solutions & Stock Benefits

T-Mobile; Vernon Hills (IL); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental and family leave

Tuition assistance

Disability insurance

Life insurance

Long-term care insurance

Commuter benefits

Discounts

Stock grants

Home internet discounts

Job summary

T-Mobile USA, Inc. is an Equal Opportunity Employer. This role focuses on delivering personalized technology and service solutions to customers in a retail setting.

You’ll use digital tools to explain plans, devices, and coverage while completing required training to stay ahead in wireless innovations. Team collaboration and flexibility are essential as you support a seamless customer experience and contribute to store initiatives.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is an Equal Opportunity Employer. This role focuses on delivering personalized technology and service solutions to customers in a retail setting.

You’ll use digital tools to explain plans, devices, and coverage while completing required training to stay ahead in wireless innovations. Team collaboration and flexibility are essential as you support a seamless customer experience and contribute to store initiatives.