Mobile Retail Pro: Customer Tech Solutions & Demos

T-Mobile; Norwich Township (OH); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) plan

Employee stock grants

Employee stock purchase plan

Paid time off and holidays

Stock incentives and profit sharing

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate to engage customers, demonstrate technology and service plans, and guide shoppers through the purchase journey. You’ll build product knowledge, use digital tools, and deliver excellent customer experiences in a fast-paced retail setting.

We offer competitive base pay, stock grants, 401(k), and diverse benefits while investing in your growth. Great teamwork and a focus on customer loyalty define our culture.

Qualifications

• Strong customer service and sales aptitude is required.
• Ability to learn and explain technology and service plans to customers.
• Proven communication and problem-solving abilities.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring for a Mobile Associate to engage customers, demonstrate technology and service plans, and guide shoppers through the purchase journey. You’ll build product knowledge, use digital tools, and deliver excellent customer experiences in a fast-paced retail setting.

We offer competitive base pay, stock grants, 401(k), and diverse benefits while investing in your growth. Great teamwork and a focus on customer loyalty define our culture.