Mobile Retail Expert - Tech Solutions & Customer Wins

T-Mobile; Reston (VA); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail setting in Reston, VA.

You will build product knowledge, demonstrate solutions, and support customers along their shopping journey, using digital tools and collaborating with teammates to ensure a seamless experience. The role requires high-energy service, strong communication, and a willingness to grow with the team as you help customers select plans,

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

At least 18 years of age

Legally authorized to work in the US

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail setting in Reston, VA.

You will build product knowledge, demonstrate solutions, and support customers along their shopping journey, using digital tools and collaborating with teammates to ensure a seamless experience. The role requires high-energy service, strong communication, and a willingness to grow with the team as you help customers select plans,