Mobile Retail Associate: Tech Solutions & Customer Care

T-Mobile; Norton (VA); On-site; USD 41,000 - 60,000; Full time

Benefits offered by this job

Competitive base salary

Employee stock purchase plan

401(k)

Paid time off

Annual stock grant

Job summary

T-Mobile is hiring at our Norton, VA location to support retail operations by helping customers with technology and service needs. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, using digital tools and training to enhance the experience.

We seek a passionate, driven team member with strong communication and a customer-first mindset. This full-time role offers competitive pay, benefits, and opportunities for growth in a fast-paced

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience, Retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales experience

Teamwork

Communication

Problem solving

Education

High School Diploma

Job description

T-Mobile is hiring at our Norton, VA location to support retail operations by helping customers with technology and service needs. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, using digital tools and training to enhance the experience.

We seek a passionate, driven team member with strong communication and a customer-first mindset. This full-time role offers competitive pay, benefits, and opportunities for growth in a fast-paced