Mobile Retail Associate: Tech Sales & Customer Impact

T-Mobile; Sterling Heights (MI); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Up to 12 paid holidays

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, focusing on friendly service, digital tools, and accurate plan recommendations. The role requires at least a High School diploma, roughly 6 months in customer service or retail sales, and being 18+ with legal

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)
• At least 18 years of age and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales ability

Team collaboration

Customer focus

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, focusing on friendly service, digital tools, and accurate plan recommendations. The role requires at least a High School diploma, roughly 6 months in customer service or retail sales, and being 18+ with legal