Mobile Retail Associate: Tech & Customer Solutions

tmobile; Artesia (NM); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Mobile service discounts

Home internet discounts

Job summary

T-Mobile is hiring for a Mobile Associate to assist customers in a fast-paced retail environment, helping them understand network options and devices. The role emphasizes building product knowledge, delivering personalized technology and service solutions, and guiding customers through their shopping journey.

We emphasize customer satisfaction, digital tools proficiency, and collaborative teamwork. Compensation includes base pay, a structured benefits package, stock-related opportunities, and

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile is hiring for a Mobile Associate to assist customers in a fast-paced retail environment, helping them understand network options and devices. The role emphasizes building product knowledge, delivering personalized technology and service solutions, and guiding customers through their shopping journey.

We emphasize customer satisfaction, digital tools proficiency, and collaborative teamwork. Compensation includes base pay, a structured benefits package, stock-related opportunities, and