Mobile Retail Associate: Growth, Stock & Benefits

T-Mobile; Pennsylvania; On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Paid time off

Health insurance

Dental insurance

Vision insurance

Flexible spending account

Transit programs

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to join our Store-in-Store retail team. You will engage with customers in a high-traffic environment, educate them on T-Mobile products, and showcase the value of our services.

You will actively identify needs, demonstrate solutions, and help customers self-serve through the T-Mobile app. You will train on store processes, stay updated on promotions, and collaborate with nearby stores to onboard customers.

Qualifications

• High School Diploma or GED required.
• At least 6 months of customer service and/or sales experience; retail experience preferred.

Responsibilities

• Proactively engages with a broad range of customers in a high-traffic retail environment, educating customers and showcasing the value of T-Mobile solutions.
• Leverages digital self-serve tools during interactions and onboarding; uses solution-based selling to demonstrate value and deepen relationships.
• Completes training on in-store processes, reviews promotions, and ensures customer readiness; assists with store operations, opening/closing procedures, and asset security.
• Builds relationships with nearby leadership and teams to support the customer experience from account setup to device support and servicing.

Skills

Coaching

Communication

Consultative Selling

Customer Communications

Customer Education

Customer Engagement

Customer Needs Identification

Customer Referrals

Customer Satisfaction Management

Customer Service

Leadership

Product Knowledge

Relationship Building

Sales

Sales Prospecting

Sales Techniques

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to join our Store-in-Store retail team. You will engage with customers in a high-traffic environment, educate them on T-Mobile products, and showcase the value of our services.

You will actively identify needs, demonstrate solutions, and help customers self-serve through the T-Mobile app. You will train on store processes, stay updated on promotions, and collaborate with nearby stores to onboard customers.