In-Store Mobile Associate — Growth & Stock Benefits

T-Mobile US Inc.; Lexington (KY); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) & stock plans

Employee stock grants & stock purchase

Paid time off & holidays

Parental & family leave

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail environment, using digital tools to educate and showcase the value of T-Mobile solutions. You will guide customers through solution-based selling and onboarding, ensuring a positive experience.

You will train on in-store processes, review promotions, and collaborate with nearby stores to onboard customers. The role emphasizes customer obsession, rapport-building, and contributing to sales targets with

Qualifications

• Customer-focused advocate with passion for helping customers.
• Team-oriented and eager to share best practices with peers.
• Able to thrive in a fast-paced retail sales environment.

Responsibilities

• Proactively engages with customers in a high-traffic retail setting using digital tools.
• Demonstrates value of T-Mobile products and services, and guides solution-based selling.
• Completes training on in-store experience, promos, and processes; ensures customer readiness.
• Builds relationships with nearby store teams to support account setup, device support, and servicing.
• Performs price overrides for select offers and contributes to achieving sales goals.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail environment, using digital tools to educate and showcase the value of T-Mobile solutions. You will guide customers through solution-based selling and onboarding, ensuring a positive experience.

You will train on in-store processes, review promotions, and collaborate with nearby stores to onboard customers. The role emphasizes customer obsession, rapport-building, and contributing to sales targets with