Mobile Retail Associate — Growth, Stock & Benefits

T-Mobile; Crystal Lake (IL); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Tuition assistance

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations in Crystal Lake, IL. You will engage customers, demonstrate technology and service options, and guide shoppers through their journey with product knowledge and digital tools.

Responsibilities include delivering personalized solutions, completing required training, and collaborating with teams to ensure a seamless experience. Base pay plus incentives fosters growth and customer loyalty.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment. (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations in Crystal Lake, IL. You will engage customers, demonstrate technology and service options, and guide shoppers through their journey with product knowledge and digital tools.

Responsibilities include delivering personalized solutions, completing required training, and collaborating with teams to ensure a seamless experience. Base pay plus incentives fosters growth and customer loyalty.