Mobile Recall Repair Technician Field & Customer Focus

MarketSource; Toledo (OH); On-site; USD 71,635,000 - 80,231,000; Full time

Job summary

MarketSource is seeking a RecallRepairSpecialist who thrives in the field, traveling your assigned area to meet vehicle owners face-to-face and explain open recalls and the repair process. You'll perform intermediate mobile recalls per manufacturer guidelines, document parts and outcomes, educate customers, and work independently to hit goals.

Training is provided. This role centers on trust-building, clear communication, and delivering safe, on-site repairs with a visible impact on customers

Qualifications

• High School Diploma or equivalent required.
• Valid driver's license and reliable transportation.
• 1-3+ years of customer service/sales experience.
• Light mechanical or tool knowledge.
• Ability to obtain required mobile repair certifications.
• Able to work independently.
• Able to work Saturdays and occasional travel.
• Strong communication, customer service, and follow-up skills.
• Physical ability to enter/exit a vehicle, ascend/descend stairs, work outdoors, and lift up to 20 lbs.
• Automotive technician background (preferred).
• Bilingual English/Spanish (preferred).

Responsibilities

• Get out in the field and connect with vehicle owners face-to-face.
• Help people understand why recall repairs matter, and why they shouldn’t wait.
• Obtain customer authorization and explain the repair process clearly.
• Perform mobile recall repairs based on manufacturer guidelines and training.
• Answer questions, ease concerns, and confidently handle objections.
• Document completed repairs, parts usage, and outcomes in internal systems.
• Work independently while hitting goals and making a visible impact.

Skills

Customer service

Communication skills

Independent work

Sales experience

Bilingual (English/Spanish)

Education

High School Diploma or equivalent

Tools

Light mechanical knowledge

Tool knowledge

Certifications for mobile repairs

Job description

MarketSource is seeking a RecallRepairSpecialist who thrives in the field, traveling your assigned area to meet vehicle owners face-to-face and explain open recalls and the repair process. You'll perform intermediate mobile recalls per manufacturer guidelines, document parts and outcomes, educate customers, and work independently to hit goals.

Training is provided. This role centers on trust-building, clear communication, and delivering safe, on-site repairs with a visible impact on customers