Mobile Recall Repair Technician

MarketSource, Inc.; Cincinnati (OH); Hybride; USD 28 000 - 40 000; Plein temps

Avantages offerts par ce poste

Medical, dental & vision

401(k)/Roth

Insurance (Life & AD&D)

Short and long-term disability

HSA & DCFSA

Transit benefits

Employee Assistance Program

Time Off/Leave

Résumé du poste

MarketSource is seeking a RecallRepairSpecialist to visit customers in their area, discuss open recalls, and gain approval to perform on-site repairs. You will educate vehicle owners about safety recalls and conduct light repairs as needed, traveling extensively to meet customers where they are.

The role emphasizes building trust through face-to-face conversations, explaining repair processes, and guiding customers to a prompt resolution.

Qualifications

• High School Diploma (or equivalent) required.
• Valid driver’s license and reliable transportation.
• 1–3+ years of customer service or sales experience.
• Light mechanical or tool knowledge preferred.
• Ability to complete certifications for mobile repairs.
• Ability to work independently.
• Ability to work Saturdays and occasional travel.
• Strong communication and follow-up skills.
• Physical ability to move objects up to twenty pounds.

Responsabilités

• Get out in the field and connect with vehicle owners face-to-face.
• Help people understand why recall repairs matter and why they shouldn’t wait.
• Obtain customer authorization and explain the repair process clearly.
• Perform mobile recall repairs based on manufacturer guidelines and training.
• Answer questions, ease concerns, and confidently handle objections.
• Document completed repairs, parts usage, and outcomes in internal systems.
• Work independently while hitting goals and making a visible impact.

Connaissances

Customer service

Sales experience

Valid driver's license

Light mechanical knowledge

Certifications for mobile repairs

Independent work

Weekend availability

Communication skills

Physical ability

Formation

High School Diploma or equivalent

Outils

Tool knowledge

Description du poste

MarketSource is seeking a RecallRepairSpecialist to visit customers in their area, discuss open recalls, and gain approval to perform on-site repairs. You will educate vehicle owners about safety recalls and conduct light repairs as needed, traveling extensively to meet customers where they are.

The role emphasizes building trust through face-to-face conversations, explaining repair processes, and guiding customers to a prompt resolution.