Mobile Recall Repair Specialist - Field & Customer-Facing

MarketSource; Cincinnati (OH); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)/Roth

Life Insurance

Job summary

MarketSource is seeking a Recall Repair Specialist who travels within the assigned area to educate vehicle owners on safety recall repairs and secure approvals for on-site repairs. The role emphasizes building trust, guiding conversations, and delivering mobile recall services with a focus on customer satisfaction.

The position requires strong communication, a background in customer service, and comfort with occasional travel and Saturdays.

Qualifications

• High School Diploma (or equivalent) required.
• Valid driver’s license and reliable transportation.
• 1–3+ years of customer service/sales experience.
• Light mechanical and/or tool knowledge.
• Ability to complete and maintain required certifications for mobile repairs.
• Comfortable working independently.
• Ability to work Saturdays and occasional travel.
• Strong communication, customer service and follow-up skills.
• Physical ability to get in and out of vehicles and lift up to 20 lbs.

Responsibilities

• Get out in the field and connect with vehicle owners face-to-face.
• Help people understand why recall repairs matter and why they shouldn’t wait.
• Obtain customer authorization and explain the repair process clearly.
• Perform mobile recall repairs based on manufacturer guidelines and training.
• Answer questions, ease concerns, and confidently handle objections.
• Document completed repairs, parts usage, and outcomes in internal systems.
• Work independently while hitting goals and making a visible impact.

Skills

Customer service

Communication

Sales experience

Independent

Education

High School Diploma or equivalent

Job description

MarketSource is seeking a Recall Repair Specialist who travels within the assigned area to educate vehicle owners on safety recall repairs and secure approvals for on-site repairs. The role emphasizes building trust, guiding conversations, and delivering mobile recall services with a focus on customer satisfaction.

The position requires strong communication, a background in customer service, and comfort with occasional travel and Saturdays.