Mobile Patient Care Coordinator

Western Geriatrics and Neurology; Palm Springs (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

Western Geriatrics and Neurology in Palm Springs, CA is seeking a compassionate Patient Care Coordinator to connect patients, families, and providers and ensure timely, coordinated care across services.

You will manage calls, process orders, support telehealth, document vitals, and maintain records while thriving in a fast-paced team environment that values organization and attention to detail.

Qualifications

• High school diploma or GED is required.
• Medical Assistant certification or experience is preferred but not required.
• Excellent communication and customer service skills.
• Proficient with computers, email, and EMR systems.
• Ability to manage multiple priorities with attention to detail.
• Team-oriented with a passion for helping others.
• Experience obtaining and documenting patient vital signs is preferred.
• Healthcare experience in senior living or medical offices is beneficial.

Responsibilities

• Coordinate patient care and follow-up services.
• Manage incoming calls, emails, and patient inquiries.
• Process provider orders, including medications, labs, imaging, referrals, and home health services.
• Communicate care plan updates with patients, families, and providers.
• Support medication reconciliation and escalate concerns as needed.
• Assist with post-discharge outreach and scheduling follow-up care.
• Identify urgent patient concerns and coordinate timely interventions.
• Maintain accurate documentation and patient records.
• Support telehealth appointments and care coordination activities.
• Obtain and document patient vital signs and report abnormal findings.

Skills

Communication skills

Customer service

EMR proficiency

Multitasking

Vital signs documentation

Team-oriented

Education

High school diploma or GED

Medical Assistant (preferred)

Tools

EMR software

Job description

Make a difference in patients' lives every day.

We're looking for a compassionate, organized, and detail-oriented Patient Care Coordinator to join our growing team. In this role, you'll be the connection between patients, families, healthcare providers, and community partners, helping ensure everyone receives timely and coordinated care.

If you enjoy helping others, thrive in a fast-paced environment, and take pride in keeping things organized, we'd love to hear from you.

What You'll Do

• Coordinating patient care and follow-up services
• Managing incoming calls, emails, and patient inquiries
• Processing provider orders, including medications, labs, imaging, referrals, and home health services
• Communicating care plan updates with patients, families, community staff, and healthcare partners
• Supporting medication reconciliation and escalating concerns to providers when needed
• Assisting with post-discharge outreach and ensuring appropriate follow-up care is scheduled
• Identifying urgent patient concerns and helping coordinate timely interventions
• Maintaining accurate documentation and patient records
• Supporting telehealth appointments and care coordination activities
• Obtain and document patient vital signs, including blood pressure, pulse, temperature, respiration rate, oxygen saturation, height, and weight, and communicate abnormal findings to the care team as appropriate

What We're Looking For

• High school diploma or GED required
• Medical Assistant preferred but not required
• Strong communication and customer service skills
• Comfortable using computers, email, and electronic medical records
• Ability to manage multiple priorities while maintaining attention to detail
• A proactive, team-oriented mindset with a passion for helping others
• Ability to accurately obtain and document patient vital signs
• A proactive, team-oriented mindset with a passion for helping others

Healthcare experience desired.

Experience in healthcare, senior living, medical offices, medical assisting, patient care, or other service-focused environments is preferred. Experience obtaining and documenting patient vital signs is strongly preferred.

Why Join Us?

• Meaningful work that positively impacts patients and families
• Supportive team environment
• Opportunity to grow within a healthcare organization