Mobile Library Services Specialist II

Akron-Summit County Public Library; Akron (OH); On-site; USD 18,000 - 25,000; Full time

Job summary

Akron-Summit County Public Library is hiring a Public Services Assistant II for Mobile Services/Bookmobile in Akron, OH. This full-time 37.5-hour role drives the Mobile Services van, assists customers, and supports various outreach initiatives.

The PSA II will interact with diverse populations, maintain safety procedures, and perform clerical and merchandising tasks as part of a busy library mobile unit. Salary is hourly and includes standard benefits.

Qualifications

• High school diploma or equivalent with some college coursework or Associate’s degree.
• Valid driver's license, automobile insurance, and reliable personal transportation.
• Knowledge of the principles and practices of library science and customer service.
• Ability to lift light objects and push carts, and work in all weather conditions.

Responsibilities

• Advises and assists customers with the selection, organization, and interpretation of Library materials.
• Provides services to special populations (e.g., nursing home residents, schools, youth-serving agencies, corrections facilities).
• Answers frequent customer phone calls and emails.
• Drives Mobile Services van and operates vehicle equipment, including a hydraulic lift and a wheelchair lift, in all weather conditions.
• Performs merchandising tasks including displays and reader’s advisory lists.
• Serves as person-in-charge as assigned, including accepting holds, providing readers advisory, and solving public service problems.
• Provides backup assistance to Main Circulation staff.
• Assists Bookmobile Drivers with accident and safety procedures.
• Ensures safety of Library vehicle passengers, and in the event of accidents or emergencies, follows all appropriate post-incident procedures.
• Performs a variety of routine clerical duties and compiles operational statistics.
• Performs other duties as assigned.

Skills

Customer service

Community outreach

Driving

Vehicle operation

Troubleshooting vehicle software/hw

Physical stamina

Education

High school diploma or equivalent

Some college coursework

Associate’s degree

Bachelor’s degree

Tools

Van operation software

Vehicle equipment handling

Job description

Akron-Summit County Public Library is hiring a Public Services Assistant II for Mobile Services/Bookmobile in Akron, OH. This full-time 37.5-hour role drives the Mobile Services van, assists customers, and supports various outreach initiatives.

The PSA II will interact with diverse populations, maintain safety procedures, and perform clerical and merchandising tasks as part of a busy library mobile unit. Salary is hourly and includes standard benefits.